General terms and conditions

Article 1 - Definitions

In these general terms and conditions the following terms shall have the following meanings:

Reflection period: the period within which the consumer can make use of his
right of withdrawal.

Consumer: the natural person who is not acting in the exercise of a profession or business
and enters into a distance contract with the entrepreneur.

Day: calendar day

Duration transaction: a distance contract relating to a series of products
and/or services, the delivery and/or purchase obligation of which is spread over time.

Durable medium: any instrument that enables the consumer or entrepreneur to
to store information addressed personally to him in a way that will allow future
enables consultation and unaltered reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to cancel within the cooling-off period
of the distance contract.

Entrepreneur: the natural or legal person who supplies goods and/or services remotely
offers consumers.

Distance contract: an agreement whereby, within the framework of a distance contract,
entrepreneur organized system for distance selling of products and/or
services, up to and including the conclusion of the agreement, are used exclusively
of one or more remote communication techniques

Remote communication technology: means that can be used for closing
of an agreement, without the consumer and entrepreneur being in the same
space have come together.

General terms and conditions: these general terms and conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Email address: cinderello69@hotmail.com

KVK:28110607

Address: Morsweg 55F, 2312AB Leiden

VAT Number: NL002042853B67

Article 3 - Applicability

These general terms and conditions apply to every offer from the entrepreneur and
on every distance contract and order concluded between entrepreneur and
consumer.

Before the distance contract is concluded, the text of these general terms and conditions
conditions made available to the consumer. If this is not reasonably
If possible, this will be indicated before the distance contract is concluded
that the general terms and conditions can be viewed at the entrepreneur's premises and that they can be made available at the request of the
be sent to the consumer as soon as possible.

If the distance contract is concluded electronically, in deviation from the
previous paragraph and before the distance contract is concluded, the text of this
general terms and conditions available to the consumer electronically
are provided in such a way that they can be easily understood by the consumer
can be stored on a durable data carrier. If this
is not reasonably possible, before the distance contract is concluded,
indicate where the general terms and conditions can be accessed electronically
are taken note of and that they are provided electronically at the consumer's request
or otherwise be sent.

In the event that, in addition to these general terms and conditions, specific product or
service conditions apply, paragraphs 2 and 3 apply accordingly
application.

Article 4 - The offer

If an offer has a limited period of validity or is made subject to conditions,
this is explicitly stated in the offer.

The offer is without obligation. The entrepreneur is authorized to change and adjust the offer.
to fit.

The offer contains a complete and accurate description of the offered
products and/or services. The description is detailed enough to provide a good
to enable the consumer to assess the offer. If the entrepreneur
uses images, these are a true representation of the
products and/or services offered. Obvious mistakes or obvious errors in the
offers do not bind the entrepreneur.

All images, specifications and data in the offer are indicative and cannot be
give rise to compensation or termination of the agreement.

Images of products are a true representation of the products offered.
products. The entrepreneur cannot guarantee that the colours depicted are exactly
match the actual colors of the products.

Each offer contains such information that it is clear to the consumer what the rights are
and obligations that are associated with the acceptance of the offer. This applies in
especially for

The price does not include customs clearance fees and import taxes. These additional costs are for
account and risk of the customer. The postal and/or courier service applies the special arrangement
for postal and courier services in relation to imports. This arrangement is of
applicable if the goods are imported into the EU country of destination, which here
the case is. The postal and/or courier service will charge VAT (together with any
collect customs clearance costs) from the recipient of the goods.

any shipping costs.

the manner in which the contract is concluded and the actions required for this
are.

or whether the right of cancellation applies.

the method of payment, delivery and performance of the contract.

the period for accepting the offer, or the period within which the
entrepreneur guarantees the price.

the amount of the tariff for distance communication if the costs of use
of the technology for remote communication are calculated on a different
basis than the regular basic rate for the means of communication used;

whether the agreement is archived after conclusion and, if so, how it is archived by the
consumer can be consulted;

the manner in which the consumer uses the information provided by him in the agreement
can check and, if necessary, improve before the agreement is concluded;

any languages ​​other than Dutch in which the agreement may be concluded
Closed;

the codes of conduct to which the entrepreneur has submitted and the manner in which the
consumer can consult these codes of conduct electronically;

And the minimum duration of the distance contract in the event of an agreement
for a certain period of time.

Optional: available sizes, colours, type of materials.

Article 5 - The Agreement

Subject to the provisions of paragraph 4, the agreement shall be concluded on the
moment of acceptance by the consumer of the offer and compliance with the
conditions set therein.

If the consumer has accepted the offer electronically, the
entrepreneur immediately confirms receipt of acceptance of the
offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur
confirmed, the consumer can cancel the agreement.

If the agreement is concluded electronically, the entrepreneur will make appropriate arrangements
technical and organizational measures to secure the electronic transfer of data and he ensures a secure web environment. If the consumer
If the trader can pay electronically, he will take appropriate security measures.

The entrepreneur can - within legal frameworks - inquire whether the
consumer can meet his payment obligations, as well as all those facts and
factors that are important for responsibly entering into the agreement on
distance. If the entrepreneur has good reasons on the basis of this investigation to
If he does not wish to enter into an agreement, he is entitled to submit an order or request with reasons.
to refuse or to attach special conditions to the execution.

The entrepreneur will provide the consumer with the following information with the product or service:
in writing or in such a way that it can be accessed by the consumer in an accessible manner
can be stored on a durable data carrier, please send:

1. the conditions under which and the manner in which the consumer can
right of withdrawal, or a clear statement regarding the
are excluded from the right of withdrawal;

2. the information about guarantees and the existing after-sales service

3. the data included in Article 4 paragraph 3 of these terms and conditions, unless the trader
has already provided this information to the consumer before the conclusion of the
agreement;

4. the conditions for terminating the agreement if the agreement is
has a duration of more than one year or is of indefinite duration.

In the case of an agreement entered into for a fixed period, the provision in
the previous paragraph only applies to the first delivery.

Each agreement is concluded subject to the condition precedent of sufficient
availability of the products concerned.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the option to cancel the agreement
cancel within 14 days. This cooling-off period commences on the day after receipt of
the product by the consumer or a person designated in advance by the consumer and to the
entrepreneur announced representative.

During the cooling-off period, the consumer will handle the product and the
packaging. He will only unpack or use the product to the extent that
necessary to assess whether he wishes to keep the product. If he wishes to keep the product
If the consumer exercises his right of withdrawal, he will return the product with all accessories and -
if reasonably possible - in the original condition and packaging to the entrepreneur
return, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise his right of withdrawal, he must do so
to notify the entrepreneur within 14 days of receipt of the product. The
The consumer must do this by means of a written notification/email. After the
consumer has indicated that he wishes to exercise his right of withdrawal, he must
return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of
dispatch.

If the consumer does not make this known after the expiry of the periods mentioned in paragraphs 2 and 3,
has made use of his right of withdrawal or has not purchased the product
the entrepreneur has returned, the purchase is a fact.

Article 7 - Costs in case of revocation

If the consumer exercises his right of withdrawal, the costs of
return at his own expense.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible
possible, but no later than 14 days after cancellation, refund in the form of a
voucher. The condition for this is that the product has already been returned to the
entrepreneur or that sufficient proof of complete return can be provided.

Article 8 - Exclusion of the right of withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for the purposes referred to in paragraph 2 and
3 described products. The exclusion of the right of withdrawal only applies if the
the entrepreneur clearly states this in the offer, at least in good time before the conclusion of the contract
agreement, has stated.

Exclusion of the right of withdrawal is only possible for products

1. which have been created by the entrepreneur in accordance with the specifications of the
consumer

2. that are clearly personal in nature

3. which by their nature cannot be returned

4. that spoil or age quickly

5. whose price is subject to fluctuations in the financial market on which the
entrepreneur has no influence;

6. for loose newspapers and magazines

7. for audio and video recordings and computer software of which the consumer has
seal has been broken

8. for hygiene products where the consumer has broken the seal.The
exclusion of the right of cancellation is only possible for services

The exclusion of the right of withdrawal is only possible for services

1. concerning accommodation, transport, catering or leisure activities to be performed on a
specific day or during a specific period;

2. the delivery of which has begun with the express consent of the consumer
before the withdrawal period has expired;

3. relating to betting and lotteries.

Article 9 - The price

During the period of validity stated in the offer, the prices of the
products and/or services offered will not be increased, except for price changes
as a result of changes in VAT rates.

By way of exception to the previous paragraph, the entrepreneur may sell products or services of which the
prices are subject to fluctuations in the financial market and where the entrepreneur
has no influence on, with variable prices. This commitment to
fluctuations and the fact that any prices stated are indicative prices are taken into account
offer listed.

Price increases within 3 months after the conclusion of the agreement are
only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only
permitted if the entrepreneur has stipulated this and:1. these arise from
statutory provisions or regulations; or

2. the consumer has the right to cancel the agreement on the day on which the
price increase takes effect.

The place of supply within the meaning of Article 5, paragraph 1, of the Tax Act
added value of 1968 is the country where the transport starts. In the present
In this case, this delivery takes place outside the EU. The postal or courier service will bring the customer
then charge import VAT or handling fees. So no VAT is charged
charged by the entrepreneur.

All prices are subject to printing errors. The consequences of printing and
No liability is accepted for typographical errors. The entrepreneur is not liable for printing errors
obliged to supply the product at an incorrect price.

Article 10 - Conformity and warranty

The entrepreneur guarantees that the products and/or services comply with the
agreement, the specifications stated in the offer, meet the reasonable requirements of
soundness and/or usability and the date of the creation of the
agreement existing legal provisions and/or government regulations. If
agreed, the entrepreneur also guarantees that the product is suitable for
other than normal use.

A warranty provided by the dealer, manufacturer or importer does not affect the
legal rights and claims that the consumer has under the agreement
can assert against the trader.

Defective or incorrectly delivered products must be reported in writing within 14 days of delivery.
to be reported to the entrepreneur. Products must be in the original packaging and in
to be returned in new condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period.
However, the entrepreneur is never responsible for the final suitability of the

products for any individual application by the consumer, nor for any
advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products himself or by
has had repaired and/or modified by third parties.

the delivered products have been exposed to abnormal conditions or otherwise
careless or contrary to the instructions of the entrepreneur and/or on the packaging
have been treated.

The defect is wholly or partly the result of regulations imposed by the government
has issued or will issue with respect to the nature or quality of the
materials used.

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Colin Pichel

rocktops.nl

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