Shipping Policy

Thank you for choosing Rocktops! We are committed to providing a seamless and reliable shopping experience. Please take a moment to review our shipping policy.

Have you found a must-have from rocktops.nl ? Awesome!
Now choose a color and/or size and click on "Add to cart".

You can of course always continue shopping and return to your shopping cart by
click on the "Shopping Cart" icon at the top right.

Please note that the items in your shopping cart are not reserved.

Are you done shopping? Then it's time to complete your order. Click on the
shopping cart at the top right to go to your rocktops.nl items. On the
In the next screen you can adjust the numbers if necessary. Then click on the button
"Continue to checkout". This will take you to the payment page. Here you can enter all your details on one page.

Please note: Once you have completed your order, you will no longer be able to change it as it
is processed immediately so that you can receive it as soon as possible.

WHAT ARE THE SHIPPING COSTS?

rocktops.nl charges €6.95 for shipping. If you use a temporary promotion, you will not pay any shipping costs.

* You will pay the shipping costs for returning your item, including track & trace.

CAN I TRACK MY DELIVERY?

Yes, we ship all your items with Track & Trace. You can track your order via the
order status page, where you will receive a link by email once your order has been shipped.

It may sometimes take a while before the Track & Trace status is available.

WHAT IS THE DELIVERY TIME?

We do everything we can to deliver products quickly. If you order before 9 p.m. on weekdays,
orders, we try to process your order the same day. We ship our items directly from our production suppliers. They have a production time of 3-6 days and a shipping time of 3-6 days. Therefore, the average delivery time is between 6-12 business days.

I AM NOT AT HOME DURING DELIVERY, WHAT SHOULD I DO?

If your package cannot be delivered, it will wait for you for 7 days at a DHL location
(Bpost for Belgian orders). You will be notified of this by the
driver, who will also indicate the pick-up location. After these 7 days DHL will send the item

back to our warehouse. If the package is not picked up, this is the
responsibility of the customer and we do not give refunds.

WRONG ADDRESS

It is the customer's responsibility to ensure that the specified
shipping address is correct. We do our best to process orders as quickly as possible
and ship, so there is always a small chance of correcting an incorrect shipping address.
Please contact us immediately if you believe you have an incorrect shipping address
given up.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages. If it
prevent your tracking from showing that your package has been delivered to your address, but you have
If you still have not received your order, please report this. 14 days after the indicated
DHL will investigate the delivery date and we will keep you informed until the
research has been completed.

Exchanges and Returns

ALL SALES ARE FINAL! No refunds, returns, order changes or exchanges will be accepted once the item has shipped or gone into production. Please read product descriptions carefully before making a purchase.

Please check your order upon receipt and contact us immediately if the item is defective, damaged or you have received the wrong item so we can assess the problem and correct it on our behalf.

STATEMENT IS NOT RESPONSIBLE FOR PACKAGES LOST DURING SHIPPING!! PLEASE CONTACT THE CARRIER IN CASE OF LOSS.